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77 ALLCOCK STREET, Birmingham, Warwickshire, B9 4DY
Telephone:
0121 7218651 | 07588 729442

Customer reviews of James Bentley Motors

At James Bentley Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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James Bentley Motors

James Bentley Motors
5
4.9

Based on 220 customer reviews

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  • 5

    EXCEPTIONAL CUSTOMER CUSTOMER IN PRISTINE SHOWROOM

    By Azhar K on 08 October 2018 | Verified purchase

    Exceptional gentleman at this delaersip. So I was in desperate need of a car and I came across this Peugeot that the company had advertised. I called in and arranged a viewing, I was then taken for a test drive and given an in depth honest history of the vehicle. The vehicle history was all present as was the two keys as advertised. Car was valeted and very clean. Even had a brand new spare tyre along with all the tools needed to change the tyre in an emergency. The gentleman even went beyond the regular salesman and helped me tax the vehicle at the showroom and let me use his phone to get my insurance up and running. I would like to say thanks and will definitely be visiting in the future to buy one of his luxury motors he has for sale 😁.

    Reply from James Bentley Motors on 12/10/18

    Hi Azhar, it was our pleasure. Thanks for your kind words.


  • 5

    very good and friendly people

    By Jason B on 06 October 2018 | Verified purchase

    very good and friendly people, car as described on advert.

    Reply from James Bentley Motors on 06/10/18

    Thanks for your business Jason, we hope you had a safe and pleasant journey back in your new Audi.


  • 5

    Awesome and professional...

    By Omar F on 03 October 2018 | Verified purchase

    Awesome customer service, polite staff, very professional, and lovely unit full of a wonderful array of a grade cars... would defo recommend these guys

    Reply from James Bentley Motors on 04/10/18

    Hi Omar, thanks for your kind words and i am glad you enjoyed our cars on display. All the best, Sam.


  • 5

    Amazing Customer Service

    By Asif M on 03 October 2018 | Verified purchase

    Excellent customer service very knowledgeable and helpful every step of the way

    Reply from James Bentley Motors on 04/10/18

    Hi Asif, glad i could help. Thanks for your business. Take care, Sam.


  • 5

    Don't trust this garage, absolutely rubbish!

    By Anonymous on 07 May 2021 | Purchase not verified

    Don't trust this garage, absolutely rubbish! I would like to share my experience with other people who are going to buy vehicles from this garage. I bought a BMW car from the garage in October 2020. Duo to lockdown. I choiced home delivery. Just 2 days after delivery, l found one of the tyres flat. So i went to local garage to repair it. The staff of the garage told me the back tyres were different size. I can't believe the seller made so bad mistake. More serious problems are below. There were some warnings on screen sometimes from January 2021. So l went to BMW service center. The engineer told me that the car had accident before, but was not repaired at all. So had to take off the back bumper to connect the wires of sensors. It costed over £2400. The BMW Service told me should return to the seller because it is unfair trade. The warranty company did not pay the cost as it was because of poor repair, asked the seller to pay, I sought advice from citizen advice, they feel it is unfair trade andseller has breach the consumer right Act, they advised me to call / email the seller to consult first, however the seller at the beginning was rude and talking to me aggressively on the phone , denied it was his problem, then don't answer my call or email which gave him the evidence of the poor repaire and the cost. I am continue to get legal help trying to get the refund of the cost of repair. I just want to warn others DO NOT TRUST this garage! don't just see their good reviews as they are probably fake !!!


  • 5

    Citroen Ds3 2016

    By Tracey L on 13 March 2021 | Purchase not verified

    genuine guy. Easy, seamless, stress and pressure free, same day transaction. Very happy with the motor. Great vehicle, great price, great service. Would definitely recommend James Bentley cars to anyone. You can even say hello to his parrot and have a game of snooker while you wait 😂

    Reply from James Bentley Motors on 14/03/21

    Hi Tracey, it was lovely meeting you today and providing you with your new Citroen. I hope the car serves you well. Thanks, Sam.


  • 5

    Outstanding Service

    By Chris T on 13 March 2021 | Purchase not verified

    I was so impressed by the service I have received from James Bentley Motors. The car was exactly as described in the advert and I am over the moon with it, I expressed an interest in the morning and the car was delivered to me in the afternoon. The salesperson had an excellent knowledge of the car he was able to pass on to me. There was absolutely no pressure and I would have no hesitation in recommending James Bentley Motors to anyone looking for a quality used car.

    Reply from James Bentley Motors on 13/03/21

    Hi Chris, thanks for the great review. I’m glad you enjoyed our services and hope you enjoy your new CLS! All the best, Sam.


  • 5

    Buying my peoguet 207

    By tracy C on 22 February 2021 | Purchase not verified

    My experience of james bentley motors was great. He was very attentive and helped me with the log book paperwork etc. He only picks cars that are looked after in which case i liked the peoguet 207 which i saw advertised on auto trader on JB website. Went down and i liked the car. He was very welcoming and asked if i like a drink as he had some soft drinks in a cupboard and he said help yourself and i had a fruit juice . There was a lot of very expensive cars like a lamboghini ,wedding cars limousenes etc. As well as normal range of cars like the peoguet 207 which i purchased.

    Reply from James Bentley Motors on 22/02/21

    Hi Tracy, thanks for the lovely review. I’m glad to hear that you enjoyed our showroom and are happy with your purchase. I hope the car serves you well! Take care, Sam.


  • 5

    Totally Professional

    By Damien S on 24 October 2020 | Purchase not verified

    From initial phone call to completion of deal, Sam was very professional, polite and thorough. Left me alone to inspect vehicle and all paperwork but was always on hand to answer any questions, which he did with great knowledge. Highly recommend James Bentley Motors as a company and Sam as an individual. Best dealership I have ever dealt with. See you when it is time for another upgrade!

    Reply from James Bentley Motors on 24/10/20

    Hi Damien, thanks for the review and kind words. It was great doing business with you, i look forward to seeing you soon. Take care, Sam.


  • 5

    Great Service

    By RICHARD H on 03 October 2020 | Purchase not verified

    Great Service Very Helpful I would recommend buying a car from them

    Reply from James Bentley Motors on 03/10/20

    Hi Richard, thanks for the review and kind words. It was pleasure doing business with you and i look forward to seeing you for your next car! All the best, Sam.