Customer reviews of James Bentley Motors
At James Bentley Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
DO NOT TRUST THIS COMPANY!
By Emily H on 21 February 2020 | Purchase not verified
You cannot trust this company. I bought a car off them last Wednesday and after one day of having the car the engine management light came in, they took it back to repair. Each day they told me it was something different wrong with the car, after almost a week of them having the car I’d had enough of been fobbed off so asked for a courtesy car which they obviously didn’t want to provide because miraculously the next day my car was fixed so they didn’t need to provide me with a courtesy car. They got the car back to me that evening claiming the it was fixed but all they had done was taken out the bulb so the engine management light didn’t appear at all!! It was me that pointed it out otherwise he wouldn’t of told me, they were hoping I wouldn’t realise. The company blamed the garage and didn’t take responsibility at all claiming they didn’t know ... they said they use this garage all the time and they dread the think how many other cars they have sold it’s happened too???? EMBARRASSING
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5
Quick and effortless purchase!
By Vikum R on 06 December 2019 | Purchase not verified
First car purchase after I just passed. Communication was very easy due to great customer service. Trustworthy and safe dealership. I would highly recommend this company to those that are not only looking first car but experienced drivers too.
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5
100% genuine and professional
By Khalid I on 03 February 2019 | Purchase not verified
Genuine description of the vehicle, professional and honest owners. Very pleased with the purchase will consider buying from them again.
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5
Five stars from me 😁
By Isache B on 18 December 2018 | Purchase not verified
Very good experience, the staff is very helpfull and they do excellent job 👍.
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5
Highly recommended
By Ali A on 15 November 2018 | Purchase not verified
Friendly staff . Highly recommended. Would deal . again.
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5
Execllent customer service and went the extra mile
By Luke W on 19 October 2018 | Purchase not verified
Sam from James Bentley Motors was incredibly helpful. I was looking at buying an Audi Q7 but wanted to make sure we could play music from a phone through the sound system. Sam went out of his way to ascertain whether this was possible and in finding out it wasn't, even spoke to a local supplier about getting the necessary equipment fitted. Sam was available to speak at weekends and in the evenings and took the trouble to facetime me from the car to show me various aspects of it. He was polite and knowledgeable and whilst I did not buy the car from him in the end (because it did not have the specification we required), I would have been very happy and confident to do so.
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5
Great Service
By Tom W on 03 September 2018 | Purchase not verified
bought Passat cc off Sam. Very easy purchase and was very honest about the car. would happily use again.
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5
Fantastic service
By Charlie A on 15 August 2018 | Purchase not verified
Fantastic service. Very friendly with lots of information about the car. Genuine car dealer who made the experience feel more comfortable and we were made to feel really welcome. He was also extremely professional. We will definitely be using their service again!
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5
Fantastic customer service
By Simon S on 14 August 2018 | Purchase not verified
Fantastic customer service who went above and beyond to accommodate my needs in purchasing my vehicle. Sam, was friendly, honest and really helpful, he even picked me up from New Street Station . When buying a second car, one has to be so careful nowadays, but not with Sam, i genuinely mean it when i say excellent service. Hand on heart, i highly recommend his expertise to anyone in the market for a vehicle.
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5
Excellent Customer Service!!!
By Robert J on 28 May 2018 | Purchase not verified
Absolutely fantastic dealer. Answered every question honestly left us to look around the car without hassling us at all really polite and professional. Went through all the paperwork with us even offered to drive us to the atm machine. Customer Service was second to non!!! Such a genuinely nice man and an absolute pleasure to deal with will definitely be going back if need another car thank you